Do Not Use Products Sold
by Phoenics Electronics as Critical Components in Life Support
Devices or Systems.
Products sold by Phoenics
Electronics are not authorized for use as critical components
in life support devices or systems. A critical component
is any component of a life support device or system whose
failure to perform can be reasonably expected to cause the
failure of the life support device or system, or to affect
its safety or effectiveness. Any attempt to purchase any
Phoenics Electronics product for that purpose is null and
void and Phoenics Electronics accepts no liability whatsoever
in contract, tort or otherwise whether or not resulting
from our or our employees' negligence or failure to detect
an improper purchase.
All orders, regardless of how they are placed,
submitted through the Phoenics Electronics Web site is specifically
subject to all the terms and conditions contained herein.
No change, alteration, deletion or modification of any of
these terms and conditions is permitted. No person is authorized
to accept, confirm or vary these terms and conditions including
all representations and warranties unless they have been
posted on this Web site. All terms are specifically and
exclusively subject to interpretation under the US Uniform
Commercial Code and all claims or disputes shall be interpreted
according to Delaware law and subject to jurisdiction in
Delaware state or federal courts at the exclusion of any
other choice of law or choice of jurisdiction, including
the UN convention on CISG.
Orders placed on forms deviating from these
terms and conditions will not be accepted.
Phoenics Electronics may offer technical
assistance or suggest alternative parts based on technical
information available to Phoenics Electronics. PHOENICS
ELECTRONICS DOES NOT GUARANTEE that this assistance is correct
or that suggested part alternatives are based on the most
recent data or that our interpretation and accuracy of the
data is correct. Customer is solely responsible
for confirming the validity of the assistance and the specifications
as well as determining the appropriateness and compatibility
in selecting part(s) for their application.
Product Liability
Phoenics Electronics' sole obligation
for products that prove to be defective within 90 days of
purchase will be for replacement only. Phoenics Electronics
gives no warranty; either expressed or implied, and specifically
disclaims all other warranties, including warranties for
merchantability and fitness. In no event shall Phoenics
Electronics' liability exceed the buyer's purchase price,
nor shall Phoenics Electronics be liable for any indirect
or consequential damages.
This warranty does not apply to products
which have been subject to misuse (including static discharge),
neglect, accident or modification, or which have been soldered
or altered during assembly and not capable of being tested.
Infringement Disclaimer
Notwithstanding section 2-312 of any applicable
version of the Uniform Commercial Code or any other similar
law, or any purchase order term, other contractual provision
or the like from the buyer, Phoenics Electronics: (i) expressly
disclaims any and all warranties against third party claims
for infringement or the like, and (ii) shall have no obligation
of any kind to the buyer for claims brought by third parties
against the buyer for infringement or the like arising out
of or in any way related to product purchased by the buyer
from Phoenics Electronics.
How to Order
By Telephone: 978-856-0111 (US &
Canada)
Our helpful sales representatives are available
to serve you from Monday at 8am until Friday at 5:30 pm
EST (Eastern Time). For most efficient service, please have
ready a list of quantities and part numbers.
By Fax: 978-589-3860
Phoenics Electronics Fax lines can be accessed
24-hours a day, 7-days a week, 365-days a year. Depending
on the shipping method, fax orders will be processed and
shipped according to your request. Orders received after
3pm will be processed and shipped the next business day.
Please include your daytime telephone number and/or email
address in case we have any questions about your order.
By Internet: Order
Online
Order online 24-hours a day, 7 days a week,
365 days a year.
By Mail: Send Your Orders To:
Phoenics Electronics Corporation
239 Littleton Road, Suite 1A
Westford, MA 01886
Prices/Quantities
Phoenics Electronics makes every effort
to present current and accurate pricing on its Web site.
However, prices are subject to change without notice and
quantities may be limited. All orders are subject to current
pricing at time of acceptance by Phoenics Electronics. Phoenics
Electronics deals only in US dollars. No trade in other
currencies will be accepted.
Shipment
Phoenics Electronics' warehouse is open
and staffed Monday through Friday 8:00am to 5:00pm Eastern
Standard Time (subject to holidays). Orders are shipped
only on these business days. Orders and correspondence received
on Saturday and Sunday will be addressed/shipped on the
following Monday and included in that day's business.
Shipping Charges
Shipping or freight charges and insurance
will be paid by the customer*. All sales are made FOB point
in Westford, MA, USA. Shipping or freight charges from Phoenics
Electronics' warehouse in Westford, MA are prepaid and added
to the invoice, billed collect or billed to a 3rd party.
Handling Charge
A $10.00 handling charge applies to all
orders less than $1,000.
Sales Tax
Only Massachusetts residents that will be
using these devices as end users need to remit 5.0% sales
tax. Phoenics Electronics does not remit sales tax to states
other than Massachusetts. The appropriate Exempt Use Certificate
(Form ST-12) or Sales Tax Resale Certificate (Form ST-4)
needs to accompany any order via fax for non-taxable items.
Any sales tax due that is not collected by Phoenics Electronics
is the responsibility of the customer.
Payment
Phoenics Electronics offers a number of
convenient payment methods:
For United States customers
we offer check, money order, and C.O.D. as well as open
account credit to qualified institutions and businesses.
For Canadian customers
we offer all of the above payment options except C.O.D.
To obtain a credit application for
open account credit, contact any sales representative by
calling 978-856-0111 (US & Canada) or faxing your request
to 978-589-3860. Or, you may download a Credit
Application via the Internet. Please
allow sufficient time for the credit approval process. To
avoid delay on your initial order you may elect an alternative
payment method.
Out of Stock
Items not available for immediate shipment
will be shipped as they become available. If ordered on-line,
items not available at the end of 30 days will be cancelled
and refunded/credited in cases of prepayment. The number
of backorder days may be extended beyond 30 days at customer's
request.
On orders billed to customers with open
account credit, items not available for immediate shipment
will be shipped and billed as they become available. Items
not available at the end of 90 days will be cancelled. The
number of backorder days may be extended beyond 90 days
at customer's request.
Customer Service
Voice: 1-978-856-0111
Fax: 1-978-589-3860
Internet: CustomerService@phoenicselectronics.com
Mail: Phoenics Electronics Corporation
• Attn: Customer Service
• 239 Littleton Road, Suite 1A, Westford, MA 01886
A professional and competent staff of Customer
Service Representatives are available from Monday at 8:00am
until Friday at 5:30pm Eastern Standard Time (EST) to assist
you. Please have your sales order or invoice number available
when you call.
Freight Damage
If you receive merchandise that has
been damaged in transit, it is important to keep the shipping
carton, packing material and parts intact. Please contact
a Phoenics Electronics Customer
Service representative immediately
to initiate a claim.
Return Policy
Phoenics Electronics accepts merchandise
returns subject to the terms outlined below and will replace
the product or refund your money at your option.
To facilitate processing of returned merchandise:
